FAQ
Got a question? We are here to answer!
If you don't see an answer to your question please contact us directly.
Products FAQ
What products do you offer?
We offer a variety of printing goods:
- UV Printed Stickers - White Matte, White Matte with Raised Gloss, Clear and Holographic
- UV Printed Sticker Sheets - White Matte, White Matte with Raised Gloss
- Wooden Coasters - 4" round coasters with a glossy clear coating making them waterproof in the top!
- Wooden Bookmarks - 1.2" x 4.8" - 0.06 thickness
- Acrylic Bookmarks - 5.5" x 2" - 0.03 thickness
What are UV Stickers?
Our stickers are printed using UV curable inks that are exposed to ultraviolet light during the printing process resulting in durable textured stickers that are waterproof and UV resistant.
We add a layer of clear matte coating to them to make them more resistant.
What are Raised Spot UV Stickers?
We use the same technology as our UV Stickers, however you can add clear glossy spots to specific areas of your design making specific elements of your drawing stand out with glossy raised spots.
How can I add raised spots to my stickers?
You can download our template to give you a better understanding on how to add a clear layer to your design.
If you don't have access to Adobe you can send us a second .png image with transparent background and marked in any solid color (no opacity or gradient) the exact spots where you want the clear gloss to be.
You can refer to our template page for more information, we offer templated for Adobe users and non-Adobe users.
Do you offer free samples?
We offer samples for $10! However, if you decide to order from us in the future we will credit you the $10.
Are your products waterproof?
Yes! Stickers and Sticker Sheets are waterproof and UV Resistant.
Bookmarks are waterproof on both sides
Coasters are waterproof on the top where the design is printed.
Can I order multiple designs?
Yes! We don't charge extra for additional designs.
When ordering
Production FAQ
Can you walk me through the order process?
1. Place an order and upload your files
2. Within one week we will send you a Digital Proof to confirm cut lines, size and quantities before production begins.
3. Once you approve your Digital Proof we will begin production, which can take anywhere from 3 - 5 days depending on our workload.
4. Delivery! We offer free shipping anywhere in the U.S or we can arrange local pickup/drop off around the Orange County area in California.
Do you offer rush services?
Yes we do! If you need your order sooner than 2 weeks please email us directly.
Rush orders cannot always be guaranteed and have an extra fee of $30 - $50
How long is the processing time?
From the time we receive your order it can take us from 1 to 2 weeks to complete, depending on the quantity of designs and items on your order.
Is there a Minimum Order (MOQ)?
There is no minimum :)! We want to make it easy for every artist to start their business.
We recommend ordering at least 10 pieces if you are just starting up but you can order as few as one sticker!
How do I cancel my order?
Cancellations can be done though email only, please email us atpochomochi.orders@gmail.com.
Please keep in mind that we will offer full refunds only if you cancel before we start printing your order. We cannot guarantee a refund if you cancel after production has already started.
Fullfillment FAQ
Do you offer in-person drop off at conventions/events?
Yes we do! We offer this option only for events where we will be attending as vendors or attendees.
You can see our event calendar for more info.
Where are you located and how can I pickup my order?
We are located in Orange County, CA. We offer local drop off around OC or you can come pick up your order at our location in Irvine.
I have more questions
You can contact us via email atpochomochi.orders@gmail.comor DM us on Instagram @pochomochi for more specific questions or concerns.